1. Describe or define virtual office
Virtual office typically a managed telephone answering or email response service that receives and routes telephone or email messages on behalf of a small business and may provide some initial scripted response to a query.Provides a means of receiving and passing on calls and messages when not available to deal with a customer inquiry. The prime objective of the V.O. is to assure that customer contact is captured and able to be followed up by whomever the call is relevant or important to.
2. Distinguish DSS from virtual office.
DSS-are a specific class of computerized information systems that supports business and organizational decision-making activities. A properly-designed DSS is an interactive software-based system intended to help decision makers.WhileVirtual office is ther are person who actually work to serve the client.
3. Illustrate (give examples) how virtual office can improve company's competitive advantage and organizational performance.
Virtual office doesn't necessarily have to be a room in a person's home, however. A laptop in a hotel a person who works from a virtual office is set up thanks to his place of employment. All equipment belongs to the home office and must be returned upon termination from that company. The virtual office worker doesn't necessarily need to be an employee, many overhead costs, such as electricity, are cut out or kept to a minimum for the company with virtual empployees. Telecommuting also eliminates crowded offices. As an added benefit, the virtual employee may agree to lower pay in exchange for the ability to work out of his home.
http://www.wisegeek.com/what-is-a-virtual-office.htm
http://en.wikipedia.org/wiki/Virtual_office
CHRISTINE LINAN
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